Frequently Asked Questions
It's actually quite simple.
- We are one of a few companies that offer human-generated retyping and transcription services of the highest quality.
- We always meet deadlines, no matter how tight they are, and offer the fastest turnaround time in the industry, which is just 6 hours.
- If you are unhappy with any aspect of the delivered project, we will revise it for free for you to be completely satisfied.
- Our average feedback score is 9.8 out of 10, indicating that most customers find our services incredibly helpful and value-adding.
It's a combination of many factors, including knowledge, experience, a robust order management system, and, of course, manual work. We do not use any software while retyping and transcribing files, which allows us to guarantee 100% accuracy.
The easiest way to place an order is through our website.
- Go to the order page, select the needed service and pick the turnaround time.
- Add additional instructions and contact details, and upload the necessary files.
- Choose the payment method, then press 'Checkout' to finalize your payment.
In case of any issues, you can send your files to our Support Team through live chat, and they will take care of the rest.
Please add all the information necessary for the expert to properly complete your order into this field, including:
- the document that requires retyping or audio/video transcription, or
- slides that need to be redesigned, or
- research findings we should use to design a presentation for you
You can also include specific requirements or preferences (if any) and use the Drag & Drop feature to upload files directly from your device.
Try uploading your files to such file-sharing services as sendspace.com or Google Drive and pasting the direct access link into the 'Instructions' box. Alternatively, you can send your files to our Support Team through live chat or email them at [email protected], and they will add them to your order.
Unfortunately, not. Currently, we are accepting only advance payments. You can confirm your order and complete payment through our secure portal. But don't worry — you can clarify all aspects and doubts with our Support Team before making an order, as well as request a revision or a refund if something goes not the way you expected.
Yes, absolutely. We have stringent policies and procedures in place for Customer Confidentiality and Data Privacy to exclude data leaks. We also follow GDPR and CCPA, encrypt all communications, and sign NDAs with experts. Working with our team, rest assured that your data will never be revealed to third parties or made publicly available.
You can track the order's progress by logging into your Customer Area and going to the 'My Orders' section in your profile. When your order gets completed, we will email you a notification and a link to download it.
Sure! You can communicate with the assigned expert directly by logging into your Customer Area and going to the corresponding order page. In the upper right-hand corner, you will see a chat box where you can type your message.
Just activate a revision in your profile, upload revision instructions, and the assigned expert will make changes to the work so that it comes up to your expectations. Please note that all revisions are free if none of the initial instructions are changed.
Our support agents are available 24 hours a day, 7 days a week. So if you have any questions or concerns, or need help placing an order, don't hesitate to contact them through live chat or email ([email protected]).
In contrast to OCR software which converts images into a machine-readable text format, our experts type all texts manually and guarantee that the delivered copy will fully correspond to the original. We format all texts, keeping all paragraphs, tables, bullets, and page numbers intact, and cover even deadlines of 6 hours to help you with urgent issues. Browse our 'Samples' page to see how skillfully our experts in medicine, law, business, natural sciences, and other fields do their job.
Our experts can retype a wide range of documents — from reports and handwritten notes to business, financial, legal, and other texts. Popular conversion types include PDF to Word, Handwriting to Excel, and images (PNG/JPEG) to Word.
Apart from document typing, we provide on-demand document editing та formatting services. From adding headers to restructuring text and revising passages for clarity, our professional editors can ensure that your text is not only clear and concise but also looks professional and follows the style guide.
We accept all the most common file formats, including .jpg, .png, .doc, .docx, .pdf, .txt, .xls, .ppt, .pptx, .mp3, .mov, .mp4, .zip, .rar, etc. If you have difficulties uploading a file due to size or format restrictions, please contact us by email at [email protected], and we will quickly find a solution.
You can do it through the Drag & Drop feature on the order page. Alternatively, you can use file-sharing services like sendspace.com or Google Drive if the file size is too large or the format is rare.
Yes, our fastest turnaround time is 6 hours. However, if you have a large document that requires retyping and are not limited in time, you can choose any deadline that is available on the order page.
As soon as you submit the order form, you will get access to the dedicated Customer Area containing all information about your order. The retyped document will appear in the 'Downloads' section as soon as the expert finishes working on it. From there, you will also be able to leave a review or request a correction (if necessary).
Several factors influence the total price, including the number of speakers, length of the recording, turnaround time, and sound quality.
Yes, you only need to indicate the exact parts of the recording that need to be transcribed in the 'Instructions' section of the order form. If we have trouble identifying these parts, we will get in touch with you.
Yes. Just tick the corresponding box when filling out the order form, and we will include timestamps in the transcription.
By default, every transcription we provide is clean verbatim. If you need a full verbatim transcription that includes absolutely everything that is said (including different sounds and exclamations), please apply for this option when creating your order.
As soon as your text is transcribed and uploaded by the expert, you will receive an email notification and will be able to download it from the Customer Area.
Multiple people speaking at once, industry-specific vocabulary, and poor sound quality (e.g., background noise, heavy accents, insufficient volume) might complicate the transcription process. That's why selecting an appropriate sound quality when creating an order is crucial.
Yes, we do. You only need to indicate the precise number of speakers when filling out the order form.
The price is calculated based on the turnaround time, the number of slides, and the type of service needed (e.g., slide redesign or design of a new presentation based on your material). Please see the order page for the exact price of your order.
Our standard turnaround for presentations is 5-7 days. However, if your deadline is tight, we can handle your order within 12-24 hours.
If you already have a presentation that needs to be improved, simply choose the 'Redesign of your slides' option. In case you only have content or research findings, go for 'Presentation from your material (design + content).' Apart from designing slides, our experts will also sharpen your message and drill down the key points.
Our experts can also use Google Slides and Keynote.
Based on the selected service, we will need a file with slides that require improvement or your research findings, plus general preferences regarding the style and color scheme. You are also welcome to provide a link to your website or brand book (if available).
Yes, we can. Simply choose the 'Presentation from your material' option on the order form, and the copywriter will condense the provided material to the key points, format, and proofread the text to make it visually appealing.
Our list of customers spans a wide range of industries, from education to healthcare and IT. See our 'Samples' page for more information, or contact us to request additional samples.
Whether done in PowerPoint or any other software, we deliver all slides in an editable format. Upon request, we can also provide a PDF version of your presentation.
Absolutely. We have built our business on solid relationships and trust. We respect the proprietary nature of sensitive information and enforce stringent policies and procedures for Customer Confidentiality and Data Privacy. Upon request, we can sign your company's NDA.